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Launch Services Descriptions

  1. General. For the specific Launch Services package included in the SOW, Rithum will provide the Services described in more detail below to assist Customer with setting up certain elements of Customer’s Rithum Platform account (“Launch Services”). During the Launch Services Period indicated on the SOW, Customer will be assigned and have access (via email) to a Rithum launch team (“Launch Team”). Each capitalized term not defined herein has the meaning given to it in the Terms or in the SOW for Commerce Solution for Brands (previously referred to as “Commerce Core”), as applicable.
  2. What’s Required from Customer.
    1. In order for Rithum to provide the Launch Services, Customer is responsible for the following:
      1. Set up shipping tables and tax calculations where applicable. Checkout occurs on the Network Site.
      2. Complete any necessary revisions to its inventory data (quality and accuracy of Customer’s inventory data can affect success of listings).
      3. Be able to accept orders with cleared payments.
      4. Have stock available, be ready to ship orders, and have a clear and established order fulfillment plan.
      5. Have one SKU/inventory number per item relationship in place. SKU value character is limited based on each Network Site requirements. Customer must provide inventory data and attributes required by a Network Site (for example: variation data, catalog data and Global Trade Identification Number data such as UPCs, EANs, ISBNs and other attributes required by such Network Sites as applicable).
      6. Be familiar with software tools to manage Customer’s catalog data and uploads to Rithum (i.e., Excel or similar spreadsheet applications, PIM, ERP, OMS, etc.).
      7. Be approved on Network Sites for which the Launch Services apply and understand Network Site requirements.
      8. Be an established Network Site seller in at least one locale.
      9. Provide a URL for hosted images in proper format (https://example.jpeg) or via other collaborative sharing tools acceptable to the applicable Network Site (i.e., FTP transfer, shared drivers, etc.) and provide Network Site with images that comply with the requirements for their category and product, including but not limited to, size and quality (i.e., some Network Site categories require images with white backgrounds, some categories prohibit the use of mannequins in images).
      10. Provide parent/child variation relationships as reasonably required by Rithum for SKU attributes and other items that apply.
      11. Provide data ready to import and in a standard data format (CSV, headers, and full data feeds).
      12. Perform all work necessary to appropriately integrate with Rithum’s API. All documentation and technical support is provided via Rithum’s Developer Network Google Group/Forum (https://developer.channeladvisor.com).
      13. Provide at least one single point of contact who can make decisions on behalf of Customer who is able to communicate to Rithum in English.
    2. Customer acknowledges that the training and launch service offered by Rithum is only a supplement to the documentation available on the Rithum Knowledge Center (https://knowledge.channeladvisor.com/kc) (“Knowledge Center”) and Customer is responsible for familiarizing its personnel with this knowledge base resource.
    3. The Launch Services are limited to one Posting Account per Network Site. A “Posting Account” means an account used within the Rithum platform to post information on Network Sites.
    4. Rithum has relied on the requirements above being met by Customer and they form the basis for the project scope, timelines, and Fees for the Launch Services. Customer’s failure to meet these requirements may cause changes to the timeline, Fees, deliverables, and level of effort required, or otherwise impact Rithum’s performance of the Launch Services and Rithum is not responsible for delays, costs, or other obligations resulting from Customer’s failure to meet the requirements above.
  3. Launch Services Packages.
Launch Complete (full Rithum Platform integration with Network Site launch)
Deliverables Rithum will provide (via email) Customer with a project plan and weekly status updates that outline due dates and task ownership.  During the Launch Services Period, Rithum will:
  • host two 1-hour calls per week (with at least 1 status call)
  • typically respond to Customer inquiry emails within 1 business day
  • train Customer on Commerce Solution for Brand’s basic functionality and prepare Customer to test for Commerce Solution for Brand certification, as well as training on Network Sites included in the Launch Services
  • record live sessions with Customer
Upon project completion, the Launch Team will transition Customer to Rithum’s customer support team, who will handle technical and other support case inquiries during the relationship.
Launch Team
  • Launch Manager
Steps and Responsibilities
Step Task Responsible Party
1 – Initial Setup Internal kickoff call Rithum
Project kickoff with Customer Rithum, Customer
Setup Network Site account, including setting up shipping and returns (including applicable shipping tables). Customer reviews Network Site materials provided by Rithum Customer
Set up applicable legal and tax prerequisites (i.e., setting up VAT/applicable tax) Customer
Input Network Site credentials into Commerce Solution for Brands Customer
Review incoming Customer data from Network Site Rithum
Update Customer data set for Network Site Customer
Confirm Network Site approval and perform Network Site health check Rithum
Mapping for incoming data design (price, quantity, content), orders and fulfillments design, and order adjustments design Rithum, Customer
2 – Rithum Platform Integration Map incoming data templates for Network Site(s) Rithum
Finalize pricing and quantity update process Customer
Finalize content update process Customer
Test order processes with test SKU set Rithum, Customer
Test fulfillment processes with test SKU set Rithum, Customer
Test order adjustment process with test SKU set Rithum, Customer
3 – Network Site Integration Where applicable, establish migration path for Amazon, eBay, Zalando, and Shopify Network Sites Rithum, Customer
Develop pricing plan Customer
Create pricing plan logic (and other business rules) Rithum
Map to Network Site template in Commerce Solutions for Brands Rithum
4 – Network Site Go-Live Activate Network Site feed with test SKU set Rithum, Customer
Troubleshooting and error resolution (Customer consult Rithum materials as needed) Rithum, Customer
Re-testing as needed Rithum, Customer
5 – Data Optimization 4 weeks of post-launch training, which includes:
  • Reviewing the Commerce Solution for Brands integration process 
  • Reviewing Network Site templates in Commerce Solutions for Brands 
  • Training on Repricer tool, Deal Planner, and, where applicable, Ad Console functionalities. 
 Rithum, Customer
Launch remaining Network Sites (see Steps 3 and 4) Rithum, Customer
Handoff call to introduce Customer to Rithum support Rithum, Customer
6 – Q&A; Delivery 30-day period for Customer inquiries. Launch Services delivered. Rithum
Launch Channel Expansion (third-party Network Site launch only)
Deliverables Rithum will provide Customer (via email) with a Project Plan and regular status updates at a cadence agreed to by the parties not more frequently than weekly, which outline due dates and task ownership.  During the Launch Services Period, Rithum will:
  • host one 1-hour status call at the cadence discussed above
  • typically respond to Customer inquiry emails within 1 business day
  • train Customer on Commerce Solution for Brands basic functionality and prepare Customer to test for Commerce Solution for Brands certification, as well as training on Network Sites included in the Launch Services
  • record live sessions with Customer
Upon project completion, the Launch Team will transition Customer to the Rithum’s customer support team, who will handle technical and other support case inquiries during the relationship.
Launch Team
  • Launch Manager
Steps and Responsibilities
Step Task Responsible Party
1 – Initial Setup Project kickoff with Customer Rithum, Customer
Setup Network Site account, including setting up shipping and returns (including applicable shipping tables; Customer reviews Network Site materials provided by Rithum Customer
Set up applicable legal and tax prerequisites (i.e., setting up VAT/applicable tax) Customer
Input Network Site credentials into Commerce Solutions for Brands Customer
Review incoming Customer data from Network Site Rithum
Update Customer data set for Network Site Customer
Confirm Network Site approval and perform Network Site health check Rithum
2 – Rithum Platform Integration Test order processes with test SKU set Rithum, Customer
Test fulfillment processes with test SKU set Rithum, Customer
Test order adjustment process with test SKU set Rithum, Customer
3 – Network Site Integration Where applicable, establish migration path for Amazon, eBay, Zalando, and Shopify Network Sites Rithum, Customer
Develop pricing plan Customer
Create pricing plan logic (and other business rules) Rithum
Map to Network Site template in Commerce Solutions for Brands Rithum
4 – Network Site Go-Live Activate Network Site feed with test SKU set Rithum, Customer
Troubleshooting and error resolution (Customer consult Rithum materials as needed) Rithum, Customer
Re-testing as needed Rithum, Customer
5 – Data Optimization 4 weeks of post-launch training, which includes:
  • Reviewing the Rithum platform integration process
  • Reviewing Network Site templates in Commerce Solutions for Brands
  • Training on platform Repricer tool, Deal Planner, and, where applicable, Ad Console functionalities.
 Rithum, Customer
Launch remaining Network Sites (see Steps 3 and 4) Rithum, Customer
Handoff call to introduce Customer to Rithum customer support Rithum, Customer
6 – Q&A; Delivery 30-day period for Customer inquiries; Launch Services delivered Rithum
   

Launch Support (add-on hours only)
Scope and Responsibilities During the Launch Services Period, Rithum will provide up to 8 hours of personnel hours over 4 calendar weeks, which may comprise of hands-on consulting services within Customer’s Commerce Solutions for Brands account, email support, or phone calls. Phone calls are limited to 1 hour per calendar week.
Launch Team Launch Manager
First Party Launch
Deliverables Rithum will provide Customer (via email) with a project plan and weekly status updates that outline due dates and task ownership.  During the Launch Services Period, Rithum will:
  • typically respond to Customer inquiry emails within 1 business day
  • record live sessions with Customer
Upon project completion, the Launch Team will transition Customer to Rithum’s customer support team, who will handle technical and other support case inquiries during the relationship.
Launch Team
  • Launch Manager
Steps and Responsibilities
Step Task Responsible Party
1 – Initial Setup Add Network Site to Customer’s Platform Account Rithum
Project kickoff with Customer (as needed) Rithum, Customer
Customer provides Rithum with end-to-end testing plan Customer
Customer reviews Network Site materials provided by Rithum Customer
2 – Rithum Platform Pre-Testing Assign product items to applicable label in Rithum Platform Rithum
Train Customer on template mapping Rithum
3 – Establish Network Site Connection and Pre-Testing Shares applicable Network Site credentials Rithum
Enable activity logging in Rithum Platform Rithum
Network Site confirms credentials and EDI Certificate to Rithum Network Site
Network Site provides applicable vendor IDs to Rithum if Customer can not provide such IDs Network Site, Customer
Rithum and Network Site each load applicable certificate to establish connection Rithum
Network Site sends test ping/Purchase Order (“PO”) to Rithum Platform Network Site
Rithum receives and processes ping/PO Rithum
4 – Validation Testing PO is accepted by Rithum Platform. Rithum sends acknowledgement to Network Site Rithum
Packing slip and shipping labels validated with applicable Network Site Rithum
5 – Go Live Customer sends confirmation email to Rithum that all testing is successful and Network Site is ready to activate Customer
Final confirmation on Rithum Platform settings Rithum, Customer
Update Network Site connection to live production Network Site, Rithum
6 – Q&A; Delivery Rithum confirms data transmissions to Network Site are occurring Rithum, Customer
Troubleshooting and error resolution for 2 business days Rithum, Customer
Handoff email to introduce Customer to Rithum support Rithum, Customer
Fulfillment Solutions Launch
Deliverables Rithum will provide Customer (via email) with a project plan and weekly status updates that outline due dates and task ownership.  During the Launch Services Period, Rithum will:
  • typically respond to Customer inquiry emails within 1 business day
  • Establish connections to defined vendor or warehouse locations (“Fulfillment Endpoints”) to the Rithum Platform
  • record live sessions with Customer
Upon project completion, the Launch Team will transition Customer to Rithum’s customer support team, who will handle technical and other support case inquiries during the relationship.
Launch Team
  • Launch Manager
Steps and Responsibilities
Step Task Responsible Party
1 – Initial Setup Customer provides credentials for applicable Fulfillment Endpoint Customer
Rithum configures Fulfillment Endpoint within Rithum Platform and upload credentials Rithum
Customer provides quantity file to Rithum; Rithum uses quantity file to verify credentials with applicable Fulfillment Endpoint Rithum, Customer
2 – Establish Fulfillment Endpoint Connection Rithum adds applicable Fulfillment Endpoints within Rithum Platform Rithum
Rithum creates Fulfillment Endpoint Rithum Platform label, which will be used to assign to products Rithum
Rithum works with Customer to configure applicable settings in Rithum Platform, including shipping mappings Rithum, Customer
3 – Fulfillment Endpoint Connection Testing Rithum works with Customer to apply Fulfillment Endpoint labels to Customer products to be fulfilled by such Fulfillment Endpoint. Test quantity updates and troubleshoot label errors (ex: brand and MPN are not matching Fulfillment Endpoint details) Rithum, Customer
Rithum works with Customer to create routing rules (ex: for product costs and shipping cost) and shipping rules in Rithum Platform Rithum, Customer
Rithum works with Customer to create minimum cost business rules for bulk edits and set up automated tasks for populating product information Rithum, Customer
Rithum works with Customer to test orders from Rithum Platform to applicable Fulfillment Endpoint Rithum, Customer
Rithum confirms successful shipping update; re-testing and troubleshooting as needed Rithum, Customer
4 – Go Live Customer adds Fulfillment Endpoint to its Distribution Center priority page in the Rithum Platform, which authorizes usage with Rithum Platform marketplace functionality Customer
Rithum and Customer review orders and confirm accurate updates are flowing through Rithum Platform Rithum, Customer
Handoff email to introduce Customer to Rithum support Rithum, Customer

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