Here’s a quick look at some of the key findings.
All commerce is ecommerce
- Nearly 85% of respondents had some level of reservation about shopping in-store largely due to social distancing restrictions.
- More than 67% of respondents find it more convenient to buy items online rather than in-store.
- Over 60% of respondents who order items online prefer they be delivered to their home.
- 89% of consumers plan to spend about the same or more online through November.
The real impact of expected delivery dates
- More consumers (35%) are moving away from Amazon and shopping with alternative sites as the pandemic progresses due to product out of stocks and delayed shipping times.
- Close to 66% say expected delivery dates have impacted purchase intent.
What people are shopping for
- Essentials (36%), apparel (25%) and entertainment (25%) are what consumers will be most looking to buy online.
- Over 60% of respondents said that they seldom visit stores other than grocery stores.
From our perspective, the findings from both of our consumer surveys make it clear that ecommerce has taken the lead from in-store for the foreseeable future. Retailers will need to continue to enhance their digital capabilities to ensure a convenient, compelling and safe customer experience.