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Retail Dive: Balancing costs with customer expectations: 3 steps to win the fulfillment game
Online shopping is here to stay — and so are all the fulfillment challenges that come along with it. More than 60% of consumers now expect free shipping orders to arrive within three days, and 93% want to stay informed throughout the delivery process. At the same time, fulfillment costs and carrier rates are on the rise. It’s all taking a serious toll on retail profits. Which means retailers are faced with a difficult choice: Should you focus on delighting consumers or optimizing shipping costs? With the right strategies in place, you can achieve both at the same time. The bottom line is this: Creating delightful delivery experiences doesn’t have to be a drag on profits. By focusing on the three areas described above, retailers have a tremendous opportunity to not only exceed expectations but optimize shipping costs, too. It means less expense for you, and more choice for your consumers.
Read the full story at Retail Dive here.
About Rithum
Rithum (formerly CommerceHub and ChannelAdvisor) is a leading global commerce solution that supports the entire commerce journey—from product listing and discovery to order fulfillment and performance optimization. By streamlining the path to purchase, Rithum enables brands and retailers to operate more efficiently, so they can maximize profitability.
With AI-powered automation, unified insights, and seamless integration across commerce and media channels, Rithum allows your team to focus on growth strategies while we handle the complexity of omnichannel orchestration. Whether you’re launching new products, expanding into new markets, or optimizing retail media campaigns, Rithum helps you turn every customer touchpoint into a revenue-driving opportunity.
Top global retailers and brands, such as Adidas, Best Buy, B&Q, Draper Tools, The Home Depot, and Zalando, trust Rithum to streamline their commerce operations and maximize results. With teams based in the U.S., U.K., Ireland, Spain, and Australia, we partner with clients worldwide to make commerce smarter, faster, and more connected.
Media Contact
Walker Sands, for Rithum
rithum@walkersands.com
